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60-DAY MONEY BACK GUARANTEE
Our goal is to help you achieve radiant, healthy-looking skin. If you’re not completely satisfied with your Rodan + Fields order, follow the return instructions below within 60 days from the date of purchase to receive a full refund.*
"We are physicians committed to healing our patients’ skin. We stand behind our products, but most importantly, we stand behind you."
— Dr. Katie Rodan and Dr. Kathy Fields
RETURN INSTRUCTIONS
STEP 1: COMPLETE THE FORM
Print and complete the Return Authorisation Form.
Information regarding your order is available in your Order History after logging into your account, or alternatively on your order confirmation email.
STEP 2: SHIP YOUR PRODUCTS
We suggest that you send your return via Australia Post for your protection and to ensure prompt delivery.
Send your completed form, together with the product(s) via Australia Post to:
Rodan + Fields
c/o Freight & Distribution Management
7 Eucalyptus Place
Eastern Creek NSW 2766
Australia
Please insure your package for the value of its contents, as refunds cannot be processed for packages lost in transit.
NEXT STEPS
Once the items are received by our warehouse, a refund will be issued within 10-15 business days and an email notification will be sent.
For other questions regarding your order, please contact us at salessupportau@rodanandfields.com or
1800 731 860
WHAT IS THE SATISFACTION GUARANTEE?
Rodan + Fields has a 60-Day Satisfaction Guarantee which is in addition to the rights and remedies available under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ARE YOU A PREFERRED CUSTOMER (PC)?
If you’d like to remove a product you’re returning from future monthly orders, update your subscription by logging in to your account. Select My Account from the top right corner, then Manage Subscription, then you can remove a product by changing the quantity.
ARE YOU AN INDEPENDENT CONSULTANT?
To learn more about returns, including unsold inventory and resellable items, please refer to Section 10 in the Rodan + Fields Policies & Procedures.
How do I know if my Rodan + Fields products are authentic?
Authentic Rodan + Fields products can only be purchased through an Independent Consultant or on rodanandfields.com.au. Please be aware that if you find Rodan + Fields products on any other website, the sales are unauthorised and may be counterfeit.
ADDITIONAL QUESTIONS?
For questions about your order, contact Sales Support via email or call 1800 731 860.
*We offer a full refund of the purchase price, excluding shipping charges, within 60 days from the date of purchase. The 60-Day Money Back Guarantee also applies to the Business Starter Pack. Items that are returned outside of the R+F return policy will be discarded and no return will be issued. However, this is not intended to limit the applicability of rights and remedies available under the Australian Consumer Law where items do not meet a statutory guarantee.