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GENERAL FAQS

 

You’ve got questions. We’ve got answers.

WHO ARE THE DOCTORS?

Dermatologists Dr. Katie Rodan and Dr. Kathy Fields are the founders of Rodan + Fields. They met during their residencies at Stanford Medical School. They understand skin and believe its condition can make or break self-esteem. They’re committed to providing dermatology-inspired skincare to anyone, anytime without a trip to the dermatologist’s office, with a portion of your sale donated to the Rodan + Fields Prescription for Change Foundation.

WHAT IS THE RODAN + FIELDS SKINCARE PHILOSOPHY?
We address your primary skin concern, such as signs of ageing, dullness and discolouration, dryness and sensitivity or acne with an easy, step-by-step Regimen. Our Multi-Step Science offers the right ingredients in the right formulations in the right order to deliver real and visible results. More R+F products can be added for other concerns. Rodan + Fields uses breakthrough technology so you can have the best-looking skin of your life.
HOW DO I KNOW WHICH REGIMEN IS RIGHT FOR ME?
To find the right Regimen for you, we developed the Rodan + Fields Solution Tool, which your Independent Consultant can walk you through online. Our Solution Tool is an easy-to-use, interactive way to discover and customise your product selection. Your Consultant can also explain the R+F products so you can find what works best for your skin.
HOW DO I PURCHASE RODAN + FIELDS PRODUCTS?

R+F skincare products are primarily sold through Independent Consultants who can help you find the right products for you. The Consultants give you one-on-one guidance. They have the knowledge and tools to help you create a solution for your skin and find the right R+F products for you. You can purchase products directly from your Consultant, instead of from a store. If you don’t have a Consultant, you can also buy products on our website.

HOW DO I FIND A CONSULTANT THAT SERVICES MY AREA?

You can connect with a Consultant on our website by first clicking on FIND A CONSULTANT in the upper left corner of the home page. Then, follow the simple steps, including entering your postcode, to find a Consultant that services your area.

Please note the names recommended for you are from an experienced group of leaders within the Rodan + Fields Independent Consultant community. While proximity is a factor based on your location, to ensure you receive the best service possible, your list may also include Consultants within your state or Australia-wide.

WHAT ARE THE BENEFITS OF SHOPPING WITH AN R+F INDEPENDENT CONSULTANT?
Consultants offer personalised skincare service. They can guide Customers through the R+F portfolio of products and help them find exactly what they need for their skin to get the results they want. They can also help enrol Customers as Preferred Customers (PCs) so they receive the benefits of PC Perks.
How do I know if my Rodan + Fields products are authentic?

Authentic Rodan + Fields products can only be purchased through an Independent Consultant or on rodanandfields.com.au. Please be aware that if you find Rodan + Fields products on any other website, the sales are unauthorised and may be counterfeit.

DO YOU SELL YOUR PRODUCTS IN ANY STORES?

Our products are sold primarily through Independent Consultants who have experience using and explaining the Rodan + Fields products. You can find a Consultant on our website by clicking on FIND A CONSULTANT in the upper left corner of the home page. You can also buy products directly on our website.

WHERE IS RODAN + FIELDS LOCATED?
Our company headquarters are at 60 Spear Street, San Francisco, California.
WHAT ARE YOUR ENVIRONMENTAL, SOCIAL AND GOVERNANCE FACTORS?

Rodan + Fields is committed to its Environmental, Social and Governance factors. We support our diverse, global community and help protect our planet. Our philanthropy is channelled through the Rodan + Fields Prescription for Change Foundation, which helps empower young people. In our communities, R+F engages people. And through waste reduction, clean ingredients and recyclable packaging, we help minimise our footprint and protect the environment.

CAN I USE PRODUCTS FROM DIFFERENT REGIMENS TOGETHER?
Our skincare philosophy is based on addressing your primary skin concern with an easy step-by-step Regimen. After you’ve found your Regimen, you can mix in products from other Regimens to address any other skin concerns you may have, such as expression lines. Work with your Consultant to determine what’s right for your skin.
HOW CAN I CONTACT SOMEONE AT RODAN + FIELDS?

Please visit our Contact Us page to find out how you can reach us and inquire about Product Support, Recent Orders, PC Perks, Sales Support, PR Inquiries and other services.

ARE THE INGREDIENTS IN RODAN + FIELDS PRODUCTS SAFE?

The safety and efficacy of our products is our primary concern. We follow all FDA guidelines, and the regulatory guidelines for each market we operate in, and constantly review ingredient information and testing data. We are members of the Personal Care Products Council (PCPC). We conduct irritancy testing on all of our products and our Regimens undergo dermatologist-run, third party clinical testing to ensure their safety and efficacy. For more information, please visit the PCPC website.

I’M ALLERGIC TO AN INGREDIENT, WHAT PRODUCTS CAN I USE?

We believe in avoiding any and all possible allergic reactions at all costs. Anyone with an allergy of any kind needs to review the ingredients list with their doctor prior to using a product and make their product choices according to what their health care professional directs. Our ingredient lists can be found on our website here.

ARE YOUR PRODUCTS SAFE FOR PREGNANT OR BREASTFEEDING WOMEN?

Every patient is different, so please always consult your doctor or health care professional prior to using our skincare products and tools and bring our Rodan + Fields Ingredient List along for more information.

DO YOU TEST PRODUCTS ON ANIMALS AND DO YOUR SUPPLIERS TEST PRODUCTS ON ANIMALS?

Rodan + Fields does not test its formulas on animals. We use alternate in-lab test methods, voluntary paid participants and often, home office staff volunteers to verify the safety and efficacy of our formulations.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS BEFORE AND AFTER OPENING?
Shelf life varies based on the specific formulation and type of product. Cosmetic products are not required to list a specific expiry date. Unless specified on the packaging, the shelf life of cosmetic products is a minimum of two years.
IS PRODUCT PACKAGING RECYCLABLE? HOW CAN I TELL WHEN THERE ARE NO MARKINGS?
Most Rodan + Fields product containers are recyclable and all are manufactured and handled in accordance with all applicable federal, state and local environmental laws and regulations, including the strict California Hazardous Waste Act.  
ARE RODAN + FIELDS PRODUCTS VEGAN?
Our products cannot be certified as vegan because some products contain natural or animal-derived ingredients, like milk or honey, in order to deliver our clinical results.
ARE RODAN + FIELDS PRODUCTS GLUTEN-FREE?

Almost all formulations contain no wheat or oat derivatives at this time. The only exceptions are SOOTHE Daily Calming Lotion Broad Spectrum SPF 15 and SOOTHE Sensitive Skin Treatment which may contain or may have come in contact with gluten.

WHICH R+F PRODUCTS CONTAIN RETINOL?

Retinoids are forms of Vitamin A and have been favoured by dermatologists for decades to encourage epidermal cell turnover to visibly improve skin texture and minimise the appearance of pores.

Retinal can be found in:
REDEFINE Intensive Renewing Serum
REDEFINE Overnight Reparative Lotion

Retinyl Palmitate is another Retinoid and is found in:
REDEFINE Intensive Renewing Serum
REDEFINE Overnight Restorative Cream
ESSENTIALS Foaming Sunless Tan
ESSENTIALS Lip Shield SPF 15

Tretinoin, the active ingredient in the prescription drug Retin-A, is not present in any Rodan + Fields product.

WHAT IS PRESCRIPTION FOR CHANGE?

The R+F Prescription for Change foundation provides youth in underserved and minority communities with training for leadership, service and skill-based opportunities. With generous support from Rodan + Fields, Consultants and customers, the Foundation has helped 1.3 million young people successfully complete school, gain critical life skills and become leaders in their communities.

When you round up the change from your R+F purchase, you are donating to best-in-class, youth-serving nonprofit organizations around the world. Organizations that make a real difference in the lives of young people who need it most, whether it be through tutoring, test preparation, or guidance through college application or job search processes.

Click here for more information about Prescription for Change.

WHAT HAPPENS TO MY AUD $1 CHECKOUT DONATION IF I RETURN OR CANCEL MY ORDER?

If you cancel or return your entire order, the donation amount will be refunded to you. If you return part of your order, the donation amount will not be refunded.

WHAT PERCENTAGE OF MY AUD $1 CHECKOUT DONATION GOES TO CHARITY?

When you donate AUD $1 at checkout, 100% of your donation goes directly to supporting youth served by the Prescription for Change Foundation and its non-profit partners.

WILL CUSTOMER DONATION AMOUNTS APPLY TO SALES VOLUME AND/OR QUALIFYING VOLUME?

No, customer contributions to the Prescription for Change Foundation do not apply to Consultant Sales Volume or Qualifying Volume.