GENERAL FAQS

Dermatologists Dr. Katie Rodan and Dr. Kathy Fields are the founders of Rodan + Fields. They met during their residencies at Stanford Medical School. They understand skin and believe its condition can make or break self-esteem. They’re committed to providing dermatology-inspired skincare to anyone, anytime without a trip to the dermatologist’s office, with a portion of your sale donated to the Rodan + Fields Prescription for Change Foundation.

R+F skincare products are primarily sold through Independent Consultants who can help you find the right products for you. The Consultants give you one-on-one guidance. They have the knowledge and tools to help you create a solution for your skin and find the right R+F products for you. You can purchase products directly from your Consultant, instead of from a store. If you don’t have a Consultant, you can also buy products on our website.

You can connect with a Consultant on our website by first clicking on FIND A CONSULTANT in the upper left corner of the home page. Then, follow the simple steps, including entering your postcode, to find a Consultant that services your area.

Please note the names recommended for you are from an experienced group of leaders within the Rodan + Fields Independent Consultant community. While proximity is a factor based on your location, to ensure you receive the best service possible, your list may also include Consultants within your state or Australia-wide.

Authentic Rodan + Fields products can only be purchased through an Independent Consultant or on rodanandfields.com.au. Please be aware that if you find Rodan + Fields products on any other website, the sales are unauthorised and may be counterfeit.

Our products are sold primarily through Independent Consultants who have experience using and explaining the Rodan + Fields products. You can find a Consultant on our website by clicking on FIND A CONSULTANT in the upper left corner of the home page. You can also buy products directly on our website.

Rodan + Fields is committed to its Environmental, Social and Governance factors. We support our diverse, global community and help protect our planet. Our philanthropy is channelled through the Rodan + Fields Prescription for Change Foundation, which helps empower young people. In our communities, R+F engages people. And through waste reduction, clean ingredients and recyclable packaging, we help minimise our footprint and protect the environment.

Please visit our Contact Us page to find out how you can reach us and inquire about Product Support, Recent Orders, PC Perks, Sales Support, PR Inquiries and other services.

The safety and efficacy of our products is our primary concern. We follow all FDA guidelines, and the regulatory guidelines for each market we operate in, and constantly review ingredient information and testing data. We are members of the Personal Care Products Council (PCPC). We conduct irritancy testing on all of our products and our Regimens undergo dermatologist-run, third party clinical testing to ensure their safety and efficacy. For more information, please visit the PCPC website.

We believe in avoiding any and all possible allergic reactions at all costs. Anyone with an allergy of any kind needs to review the ingredients list with their doctor prior to using a product and make their product choices according to what their health care professional directs. Our ingredient lists can be found on our website here.

Every patient is different, so please always consult your doctor or health care professional prior to using our skincare products and tools and bring our Rodan + Fields Ingredient List along for more information.

Rodan + Fields does not test its formulas on animals. We use alternate in-lab test methods, voluntary paid participants and often, home office staff volunteers to verify the safety and efficacy of our formulations.

Almost all formulations contain no wheat or oat derivatives at this time. The only exceptions are SOOTHE Daily Calming Lotion Broad Spectrum SPF 15 and SOOTHE Sensitive Skin Treatment which may contain or may have come in contact with gluten.

Retinoids are forms of Vitamin A and have been favoured by dermatologists for decades to encourage epidermal cell turnover to visibly improve skin texture and minimise the appearance of pores.

Retinal can be found in:
REDEFINE Intensive Renewing Serum
REDEFINE Overnight Reparative Lotion

Retinyl Palmitate is another Retinoid and is found in:
REDEFINE Intensive Renewing Serum
REDEFINE Overnight Restorative Cream
ESSENTIALS Foaming Sunless Tan
ESSENTIALS Lip Shield SPF 15

Tretinoin, the active ingredient in the prescription drug Retin-A, is not present in any Rodan + Fields product.

The R+F Prescription for Change foundation provides youth in underserved and minority communities with training for leadership, service and skill-based opportunities. With generous support from Rodan + Fields, Consultants and customers, the Foundation has helped 1.3 million young people successfully complete school, gain critical life skills and become leaders in their communities.

When you round up the change from your R+F purchase, you are donating to best-in-class, youth-serving nonprofit organizations around the world. Organizations that make a real difference in the lives of young people who need it most, whether it be through tutoring, test preparation, or guidance through college application or job search processes.

Click here for more information about Prescription for Change.

If you cancel or return your entire order, the donation amount will be refunded to you. If you return part of your order, the donation amount will not be refunded.

When you donate AUD $1 at checkout, 100% of your donation goes directly to supporting youth served by the Prescription for Change Foundation and its non-profit partners.

No, customer contributions to the Prescription for Change Foundation do not apply to Consultant Sales Volume or Qualifying Volume.