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PREFERRED CUSTOMER FAQS

 

Like perks? Here’s all you need to know about being a Preferred Customer, PC Perks and more.

WHAT IS A PC? ​​​​​​
“PC” stands for Preferred Customer. When you join the Rodan + Fields PC Perks program, you become a PC, or a Preferred Customer.  
WHAT IS THE PC PERKS PROGRAM? ​​​​​​​

PC Perks is a subscription program that offers a 10% discount on all orders, free shipping on orders of $100 or more (after applying the 10% PC discount), a Perks Present, and deliveries every 60 days with the flexibility to change future products and shipment dates in your account settings. PC Perks members also gain access to exclusive offers and promotions, and receive a 60-day Satisfaction Guarantee on all products. You can join PC Perks for a one-time fee of $24.95 with a minimum subscription order of $100 or more.

HOW DO I ENROL IN THE PC PERKS PROGRAM? ​​​​​
You may enrol in PC Perks through a Consultant’s Personal Website or through the R+F website at the time of checkout for a one-time, non-refundable $24.95 enrolment fee. Your initial subscription order must total a minimum of $100, after the 10% PC Perks discount is applied, and you’ll be asked to provide the required enrolment information, including a valid credit card. 
HOW DO I UPGRADE TO A PC PERKS ACCOUNT?
If you are an existing Customer and would like to upgrade to Preferred Customer status, please call Sales Support at 1800 731 860. We are open from Monday to Friday 8:30 a.m. - 5:00 p.m. Sydney Time.
HOW DOES FREE SHIPPING WORK IN THE PC PERKS PROGRAM?
For Preferred Customers, shipping is free on all orders of $100 or more, after the 10% PC Perks discount is applied. When you log in to the R+F website or your Consultant’s Personal Website, you will identify yourself as a PC by entering your email address and the password that you selected when enrolling in PC Perks. Then you can view and access the PC pricing and receive free shipping on all orders of $100 or more, whether it is a subscription order or a one-time order. 
DO I HAVE TO CHOOSE A CONSULTANT WHEN I ENROL AS A PREFERRED CUSTOMER?
Yes, you must choose a Consultant at checkout when you enrol in the PC Perks program. Your Consultant can answer questions you have about PC Perks, offer personalised skincare recommendations and more.  
WHAT IF I DON’T KNOW A CONSULTANT?
If you don’t know any Consultants, we’ll provide the names of a few at checkout who you can choose from based on various factors such as your location.  
WHAT IS THE PREFERRED CUSTOMER PRICE?
The Preferred Customer price includes a 10% discount on all R+F products. It is an exclusive benefit only available through the PC Perks program.  The PC Price will reflect in your cart for all orders.  Your initial  subscription order will reflect the discount after you add PC Perks to your cart at a one-time fee of $24.95.
DO PC PERKS MEMBERS AUTOMATICALLY RECEIVE THE PREFERRED CUSTOMER PRICE?
Yes. Once your PC Perks account has been established, all orders placed through your account, whether a subscription order or a one-time order, qualify for Preferred Customer pricing. 
WHAT IS A PERKS PRESENT?
AU Preferred Customers receive a Perks Present when you place your next order, totalling $100 (inclusive of GST) or more at the PC price, when placed 30-90 days after your enrolment date. The Perks Present is a free Rodan + Fields product ($70+ retail price) and will automatically be added to your cart once you meet the qualifying threshold amount. Product may vary.
CAN I GET MORE THAN ONE PERKS PRESENT?
No, we only offer one Perks Present per Preferred Customer.
WHEN AM I ELIGIBLE FOR THE PERKS PRESENT?

You can qualify for your Perks Present 30 days after you enrol as an AU Preferred Customer. If you place an order of $100+ at the PC price (after the 10% discount) between 30-90 days of your enrolment date, a Perks Present will automatically be added to your cart when your cart meets the qualifying threshold of $100 at the PC price. This offer is available for PCs who enrol on or after 4 March 2021. See Terms & Conditions

IS THE PERKS PRESENT THE SAME FOR EVERYONE?

No, the free product will vary by availability and what is currently in the PC cart at time of transaction.

IF I RETURN MY QUALIFYING ORDER, DO I HAVE TO RETURN THE PERKS GIFT?
Yes, we request that you include the free product with your returned order.
AM I ABLE TO EXCHANGE MY PERKS PRESENT?
No, the Perks Present varies depending on inventory and may change at the discretion of R+F.
HOW DO I MANAGE MY PREFERRED CUSTOMER ACCOUNT?
As a Preferred Customer, you will be identified by your email address and the password you selected when you enrolled in PC Perks. Upon entering the R+F website or your Consultant’s Personal Website, you must log in to identify yourself as a PC in order to view and access the PC pricing, or to update your order, billing or other information on file with R+F.
HOW DO I MANAGE A SCHEDULED SHIPMENT DATE OR ORDER?
Your initial order (consisting of R+F products totaling a minimum of $100 at the Preferred Customer price) will be shipped upon completion of enrolment. This is your subscription order. If you don’t edit your subscription order or change your shipping date, you will receive the same products you selected in your initial order, at the Preferred Customer price, every 60 days from your enrolment date. You may change your subscription order up to one day prior to scheduled shipment, provided that the order continues to total a minimum of $100 at the Preferred Customer price. You can update your order or shipment date up to one day prior to your scheduled ship date by logging in to your PC Perks account and clicking on “Edit PC Perks Cart.”
IS THERE A LIMIT TO HOW MANY PC PERKS ORDERS I CAN PLACE IN ONE MONTH? 
There is no limit. You can place as many PC Perks orders as you would like during a single month.
WHAT ARE THE DATES I CAN SELECT AS MY SHIPPING DATE FOR MY SUBSCRIPTION ORDER?
For AUS PCs, you can have your subscription cart scheduled from the 1st through the 17th of any given month.
I ACCIDENTLY PURCHASED THE WRONG PRODUCTS; HOW DO I CANCEL THIS ORDER?

If you have made a purchase by mistake, please contact Customer Care for additional assistance via phone or email at 1800 731 860 or salessupportau@rodanandfields.com

CAN I PURCHASE MY SCHEDULED PC PERKS ORDER IMMEDIATELY? 
Yes. To purchase your PC Perks order immediately, view your order and select ‘Edit Order Date.’ Select ‘Buy Now’ to place an order immediately and confirm your shipping, billing and product information. 
WHAT DO I DO IF MY CREDIT CARD IS DECLINED? 
You will receive an email from our PC Perks Customer Care team letting you know that we were not able to process your order and requesting that you update your PC Perks billing information. We will reprocess your order in five business days. 
HOW DO I CANCEL MY PC PERKS ACCOUNT?
Log in to your PC Perks account, click "Manage Subscription", then click "Cancel my Account." Cancelling your PC Perks account discontinues your 10% Preferred Customer discount on all purchases, free shipping on orders of $100 or more, subscription orders, and all benefits associated with PC Perks.
WHAT IF I HAVE ADDITIONAL QUESTIONS ABOUT THE PC PERKS PROGRAM?
If you have additional questions, feel free to reach out to us at salessupportau@rodanandfields.com or by phone 1800 731 860 Monday to Friday 8:30 a.m. - 5:00 p.m. Sydney Time.